Shipping Policy

Delivery

Barring complications, most orders will be despatched from our office within 14 working days. Complications may include but are not limited to an unverified address, insufficient or late payment. If there are any problems processing your order, you will be contacted promptly. Shipping duration depends on the locations e.g. deliveries to certain locations in East Malaysia will normally take longer. Most of the delivery will be made by courier service, or otherwise stated.

Shipping Charges

The following charges are based on per shipment :

• West Malaysia (including Pulau Langkawi) : RM8.00 flat
• East Malaysia (including Labuan) : RM15.00 flat

Shipping charges will be waived for those who opt to collect their purchases personally at our office.

Backorders

No one likes backorders, and we do not feel that you should have to pay additional shipping costs if we don’t have your item on the shelves. In the event that we are out of stock on a particular item or items which you have paid for, they will be shipped as soon as they become available with no any additional shipping costs.

Refunds

Shipping and mail-processing charges are non-refundable. Any claims for damage to a product, or wrong product supplied, must be made within 7 days by telephone or e-mail. Any claims for non-delivery of an item must notify us as soon as possible. We reserve the right to refuse claims not made within a reasonable period.